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It’s really simple! 👌

 

After you subscribe, you get access to our task management system and your editor is assigned within 24 hours. You can submit your video requests immediately after purchase. To ease the process, we have a pre-defined request form that is designed to save your time and provide all the necessary information for the editor to start working.

 

Turnaround time table is just a reference if your requests are average in complexity. True turnaround time will depend on many factors and you can get a better estimate from your editor and account manager once a few edits are done. Learn more…

 

As soon as your request is ready, you’ll receive an email notification to review and leave feedback on the first video. You can have as many reviews as you want, but keep in mind – we work on one video at the time.

 

When you feel satisfied with the video, you can mark it as “Confirmed” and download it at anytime. As soon as the video we’ve been working with is delivered, we will move to the next request to provide the most value while waiting for your feedback.

We have general estimates for videos based on their length. These estimates are intended as general guidelines. More complex edits will take more time, while simpler requests will take less time.

 

After a few edits, your editor or account manager can give you clearer estimates as they will already know the workload needed on your requests. You can also fasten the turnaround time as a client.

 

General Estimates (average complexity):

 

All estimates are dependent on the scope of a request, complexity or request details. Timelines may vary and are subject to the production team’s estimation, but we will deliver your requests as fast as possible, while maintaining the highest quality.

 

See a full explanation here.

We offer a 14-day guarantee for all plans (first month only) and do not allow refunds after the 14th day of your subscription. From time to time, we may refuse a refund request if, at our sole discretion, we find evidence of fraud, refund abuse, or other manipulative behavior. Promotions, upgrades, add-ons, unused time and adjustments to existing plans are non-refundable.

 

If you wish to get a refund, just contact us within the first 14 days of your subscription.

 

To qualify for this guarantee you must:

– Provide us with clear direction during the editing process;

– Provide feedback to your editor during the editing process.

All of our editors study your content and can cut your footage and do other adjustments on their own accord. You do not need to provide timestamps (for ex. 01:23-03:47) for us when submitting a request.

 

However, if you are submitting your first or a particulartly complex request, we would recommend giving as many details and expectations as possible to ensure that everything is met from the get go. Once a few edits are done, your editor will no longer need as many details in your requests and will act on their own, saving your time.

 

If you still wish to provide a lot of details, scripts, things you want in the video – great! You will get a better turnaround time as it will take less time for your editor to deliver what you want.

 

Information that helps: What parts should be cut out, what style you want for captions, transitions or what overall look you’re expecting to get, which clips are for b-roll, which ones are the main body clips, how many videos you want from that footage, what are your keywords that you want highlighted, what are the words you want censored, what structure of the video you’re looking for, what are the specifics of your brand, what could be improved from the example, what are your turnaround expectations, what are the names of the speakers, what are some niche specific keywords, etc.