FAQ

Frequently Asked Questions

It’s really simple! 👌

After you subscribe, you get access to our task management system, where you can submit your video requests. To ease the process, we have a pre-defined order form so you don’t waste your time and provide all the necessary information for the editor to start working.

As soon as your order is ready, you’ll receive an email notification to review and leave feedback on the first video draft. You can have as many reviews as you want, but keep in mind – we work on one video at the time.

When you feel satisfied with the video, you can mark it as final and download it at anytime. As soon as the video we’ve been working with is marked as “final”, we’ll move to your next video order.

Our superpower is repurposing your old videos or creating new social media videos for daily content. That’s talking head videos, interviews, tutorials, ads, blogposts, repurposed live videos and much more.

We do have some limitations:

  • We edit videos up to 60 mins for both Scale and Pro plan users.
  • We don’t edit music videos
  • We don’t edit wedding movies
  • We don’t do extensive animations
  • We don’t do voice overs

 

Other than that we’d be glad to take a chance and edit what you ask us.

Challenge is what keeps our business growing! You can see the examples of our work here: https://becreatives.co/video-gallery/

We have general estimates for videos based on their length. These estimates are intended as general guidelines. More complex edits will take more time, while simpler requests will take less time. You can also fasten the turnaround time as a client. The final turnaround time will depend on the production team’s estimate.

 

General Estimates:

*business days

All estimates are dependent on the scope of a request, complexity or request details. Timelines may vary and are subject to the production team’s estimation, but we will deliver your requests as fast as possible, while maintaining the highest quality.

See a full explanation here.

Content Curation is included in all our video editing plans. It allows our editors to cut your footage on their own discretion. This means that you do not need to specify the timestamps (for ex. 01:23-03:47) for us when submitting an order.

It also works with multiple video files when client doesn’t want to indicate which parts of these videos to put in the final edit and/or doesn’t give us the sequencing of these clips. 

You can simultaneously request as many different sizes / formats for your video as you need.

Video size aspect ratios

  • 4×5 (Facebook / Instagram)

  • 1×1 (Facebook / Instagram)

  • 9×16 (Stories / IGTV)

  • 16×9 (Youtube)

  • any other size you might need

  • 1×1 Quote

Video formats

  • .MP4

  • .MOV

  • any other format you might need

We offer a 14-day guarantee for all plans (first month only) and do not allow refunds after the 14th day of your subscription. Add-ons are not refundable.

If you wish to get a refund, just contact us within the first 14 days of your subscription.

To qualify for this guarantee you must:

  • Provide us with clear direction during the editing process;
  • Provide feedback to your editor during the editing process.

Got Questions?

Customer support is our highest priority. We’re here to answer all your questions via our Support Docs, Video Demos, and 24/7 Live Chat.