Frequently Asked Questions

FAQ

It’s really simple!

After you subscribe, you get access to our task management system, where you can submit your video requests. To ease the process, we have a pre-defined order form so you don’t waste your time and provide all the necessary information for the editor to start working.

As soon as your order is ready, you’ll receive an email notification to review and leave feedback on the first video draft. You can have as many reviews as you want, but keep in mind – we work on one video at the time.

When you feel satisfied with the video, you can mark it as final and download it at anytime. As soon as the video we’ve been working with is marked as “final” we’ll move to your next video order.

Our superpower is repurposing your old videos or creating new social media videos for daily content, courses. That’s talking head videos, interviews, tutorials, ads, blogpost, repurposed live videos and much more.

We do have some limitations:

  • we edit videos up to 3 min long with the REPURPOSE plan, up to 60 min with the STANDARD and PRO plan users.
  • we don’t edit music videos we don’t edit wedding movies
  • we don’t do extensive animations
  • we don’t do voiceovers

Other than that, we’d be glad to take a chance and edit what you ask us. Challenge is what keeps our business growing!

The amount of videos per month is dictated by the turnaround time, so it really depends on your plan and the length of your videos.

You can check the turnaround for different length of videos with different plans on our pricing page: www.becreatives.co/pricing

P.S. We have to remind you that the editor works with one video at a time to keep quality and consistency with every client. Dedicating a video editor to each client helps us get to know you and provide the right videos with the first draft in the long run.

We do our best to deliver the first draft within 1-2 days (for videos up to 10 minutes) after you submit your video order to us. Afterwards, you have time to leave your feedback and ask for the review if needed. You might be good to go with the first draft, or we might need 1-2 revisions to get it right.

So, it really depends on the length, complexity of the video and your needs. You can check turnaround times for different length videos in our pricing page: www.becreatives.co/pricing

We have to remind you that we work with one video at a time to keep quality and consistency with each of our client.

Dedicating a video editor to each client helps us get to know you and provide the right videos with the first draft in the long run.

P.S. Please give us up to 24h to onboard you and your editor the first time you subscribe to our service. This might result in later delivery of your first order.

This plan is great for small to medium size businesses, quick content creators, youtubers, bloggers who want to see their blogpost in video formats, course creators or anyone seeking for less complex but consistent video content on their social media channels. You can also get multiple standard plans based on your video content needs.

Videos include:

  • Basic video editing
  • Unlimited orders / revisions
  • Up to 60 min long final video edits
  • Burned-in captions (total of 30 min / month)
  • Resizing to all platforms (3 video ratios per request)
  • Viral title
  • Progress bar
  • Lower thirds
  • Engaging elements (text, pop ups, lower thirds, transitions etc.)
  • Standard Design Templates Outro / Intro
  • Free Stock Footage / Photos / Audio
  • Thumbnails

 

More information about Standard Plan here.

 

Possible upgrade to PRO plan:

All of our standard* plan features, plus

  • Advanced Video Editing
  • up to 24h turnaround (for videos up to 10 minutes)
  • Real-time collaboration with your editor on Slack
  • Dedicated Account Manager
  • Custom Design Template

 

Add ons:

  • Custom Video Template
  • Footage Time Stamping
  • 60 Minutes of Captions
  • Stock Footage Add-on

PRO plan is great if your are working on launching your online courses, memberships or need more consistent social media content.

The major advantage of the PRO plan is dedicated account manager who assists you with video content strategy and order request management.

Also, you’ll be added to our SLACK team, so you can contact the manager and the editor asap with some minor adjustments you might need. Or maybe you have a special video in mind and feel that it’d be better to communicate the idea through a video call? So, GO FOR IT!

Videos include:

  • Advanced Video Editing up to 24h turnaround (for videos up to 10 minutes)
  • Real-time collaboration with your editor on Slack
  • Dedicated Account Manager
  • Custom Design Template
  • Up to 60 min long final video edits
  • Burned-in captions (total of 60 min / month)
  • Resizing to all platforms
  • Viral title
  • Progress bar
  • Lower thirds
  • Enaging Animations (text, pop ups, lower thirds, transitions etc.)
  • Outro / Intro
  • Free Stock Footage / Photos / Audio
  • Thumbnails

 

More information about Pro Plan here.

Add ons:

  • Custom Video Template
  • Footage Time Stamping
  • 60 Minutes of Captions
  • Stock Footage Add-on

Yes, you can simultaneously request as many different sizes / formats for your video as you need.

Video size aspect ratios

  • 4×5 (Facebook / Instagram)
  • 1×1 (Facebook / Instagram)
  • 9×16 (Stories / IGTV)
  • 16×9 (Youtube)
  • any other size you might need
  • 1×1 Quote

 

Video formats 

  • .MP4
  • .MOV
  • any other format you might need

No, we only provide awesome editing services. 

However, we do share a lot of information with our email subscribers on how to script and film your videos on your own.

Yes, but you can request translated subtitles for extra price (it depends on the language those videos would need to be translated)

We also have editors that are fluent in Spanish.

Yes you can.

Just keep in mind that all orders from you are added to the same list of requests. Although, you can change priorities of your orders, but different brand videos won’t be edited simultaneously (unless you have subscription account for each of them).

In such cases, you might need more revisions and back and forth communication with your editor. Luckily, you have unlimited revisions so you can request re-edits until you’re amazed with the final video.

Also, keep in mind that your editor works with one video at a time, so you might not get as many videos edited that month as usual. 

Frequently Asked Questions

FAQ

It’s really simple! After you subscribe, you get access to our task management system, where you can submit your video request. To ease the process, we have a pre-defined questionnaire so you know what information is needed to get the editing started.

You’ll receive an email notification within 3 days to review and leave feedback of the first video draft. You can have as many reviews as you want, but keep in mind – we work on one video at the time.

When you feel satisfied with the video, you can mark it as final and download it at anytime. As soon as the video we’ve been working with is marked as “final” we’ll move to your next video order.

Our best creations are social media letterbox videos. That’s talking head videos, interviews, tutorials, ads, blogpost, repurposed live videos and much more. 

We do have some limitations:

  • we edit videos up to 30 min long with the STANDARD plan and up to 60 min long with the PRO plan.
  • we don’t edit music videos
  • we don’t edit wedding movies
  • we don’t do extensive animations
  • we don’t do voiceovers

Other than that we’d be glad to take a chance and edit what you ask us. Challenge is what keeps our business growing!

STANDARD plan offers you up to 10 edited videos per month. 

E.g. If you place an order on Monday, we get back to you with the first edited version on Wednesday. If you’re happy with it (meaning, it doesn’t need any revisions) you can place another order right away – this way you can get up to 10 videos per month.

With PRO plan you can get up to 20 edited videos per month.

E.g. If you place an order on Monday, we get back to you with the first edited version on Tuesday. If you’re happy with it (meaning, it doesn’t need any revisions) you can place another order right away – this way you can get up to 20 videos per month.

We have to remind you that your editor works with one video at a time to keep quality and consistency with every client. Dedicating a video editor to each client helps us get to know you and provide the right videos with the first draft in the long run.

We do our best to deliver the first draft within 1-2 days after you submit your task to us. After that, you have time to leave your feedback and ask for the review if needed. You might be good to go with the first draft, or we might need 1-2 revisions to get it right.

So it really depends on the complexity of the video and your needs.

This plan is great for quick content creators, youtubers, bloggers who want to see their blogpost in video formats, ad creators, Facebook marketers or anyone seeking to put more FAST video content into their social media channels.

Videos include:

  • 48h turnaround time
  • dedicated video editor
  • up to 30 min long
  • viral title
  • progress bar
  • lower thirds
  • subtitles
  • simplified animations
  • letterbox template
  • outro / CTA
  • free stock footage
  • one size
     

Possible upgrade to PRO plan:

  • 24h turnaround time
  • extended duration to 60 min
  • extensive animations
  • unlimited royalty free stock library
  • thumbnails
  • transcription / translation 
  • customisation / resizing for other social media platforms
 

The most valuable advantage of a PRO plan is 24h turnaround time and the ability to communicate with your editor in real-time.

You’ll be added to our SLACK team, so you can contact the editor asap with some minor adjustments you might need. Or maybe you have a special video in mind and feel that it’d be better to communicate the idea through a video call? So, GO FOR IT!

Videos include:

  • 24h turnaround time
  • dedicated video editor
  • up to 60 min long
  • viral title
  • progress bar
  • lower thirds
  • subtitles
  • advanced animations
  • letterbox template
  • outro / CTA
  • royalty free stock footage / photos
  • customisation / resizing for different social media platforms 
  • transcription / translation 
  • thumbnails

PRO plan is great if you’re a daily vlogger, course creator, agency owner or preparing to launching a product / service

No, we only provide editing services, but we’ll soon be launching  a  “subscribers only” group to help you out with filming or finding ideas for your videos!

Yes, but you can request translated subtitles with a PRO plan.

Yes you can.

Just keep in mind that all orders from you are added to the same list of requests. Although, you can change priorities of your orders, but different brand videos won’t be edited simultaneously (unless you have subscription a account for each of them).

Yes, with Standard Plan you can choose one type of size / format per video.

With Pro Plan you can request as many different sizes / formats for your video as you need.

Video sizes

  • 4×5 (Facebook / Instagram)
  • 1×1 (Facebook / Instagram)
  • 9×16 (Stories / IGTV)
  • 16×9 (Youtube)
  • any other size you might need

Video formats 

  • .MP4
  • .MOV
  • any other format you might need

In such cases, you might need more revisions and back and forth communication with your editor. Luckily, you have unlimited revisions so you can request re-edits until you’re amazed with the final video.

Also, keep in mind that your editor works with one video at a time, so you might not get as many videos edited that month as usual. 

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