Log-in Customer Success Agent (GMT-3)
Engaging with clients via chat, onboarding and guiding them throughout their journey with us.
About Customer Success Agent (GMT-3) role
beCreatives is a fast-growing start-up based between Lithuania and USA, on the rise to become the world’s #1 kick-ass flat-rate video editing subscription company. We are passionate about what we do and work hard to bring the best possible result. We are friendly, honest, mindful, passionate dreamers & doers. These are the core values we share in our workspace.
We are currently looking for a Customer Success Agent.
This position centers on engaging with clients via chat. Additionally, it involves onboarding clients and guiding them throughout their journey with us.
What you will do:
Engage with customers through live chat.
Prioritize delivering exceptional customer experiences.
Address customers’ inquiries, offer effective solutions, and resolve non-technical issues.
Collaborate with other teams to ensure customer feedback is heard and issues are resolved.
Requirements:
Excellent English communication skills.
Video industry knowledge & video editing basics would be an advantage.
Interest in social media trends.
Being proactive and open-minded in communication and problem-solving
Having prior experience in customer support/customer success would be advantageous.
What do we offer:
A business environment where mindfulness is a highly valued virtue.
A safe space for an ambitious person to gain valuable experience.
Great opportunities for your personal and professional growth.
Contract-based gross salary fix 600-800$/month
