Customer Retention Officer
Continuously work on and improve the strategies to increase customer loyalty and satisfaction from day one. Work with customer feedback, manage expectations, and cultivate relationships.
About Customer Retention Officer role
beCreatives is a fast-growing start-up based between Lithuania and USA, on the rise to become the world’s #1 kick-ass flat-rate video editing subscription company.
We are searching for customer retention officer who would be passionate about the industry of video editing and subscribtion business model.
We are a genuinely hard-working, creative group of people looking for YOU – a unique, passionate, and driven individual!
What you will do:
- Analyse customer journey and implement strategies to retain customers and increase customer loyalty, including regular check-ins and continuous improvement initiatives.
- Identify and proactively resolve any customer issues, working closely with internal teams as needed.
- Develop and implement personalized lifecycle retention strategies based on customer’s activity, behaviour and past purchases to engage and retain.
- Together with Customer Support,, continuously monitor customer feedback and satisfaction levels and conduct research to identify potential opportunities for growth.
- Collaborate with internal teams to provide valuable customer insights and feedback to inform product roadmap and strategy.
- Monitor and analyze key metrics to measure the success of customer engagement and retention efforts.
What will you need:
- Solid experience in customer success, account management, or a related field. Experience within subscription business model would be great.
- Affinity with technology and motivation to learn about video editing.
- Good skills of using data to drive your decisions.
- A customer-focused, problem solving and results-oriented approach, with a proven ability to build strong relationships and drive customer satisfaction.
- Self-motivated attitude towards work, with the ability to set goals and work independently.
- Innovative and out-of-the-box mindset.
- Excellent communication skills in English.
What do we offer?
- Business environment where mindfulness is a highly valued virtue.
- Flexible work schedule based on ownership, trust and your results.
- A role which you can shape and develop as a first Customer Retention Officer within the company – lots of freedom to suggest and implement your ideas.
- Professional development opportunities: access to our knowledge base, free courses, reference books, workshops and tutorials.
- A supportive culture with freedom for individual contribution – a safe space for an ambitious person to gain valuable experience.
- Quarterly team-building events and workshop activities.
